Internal Wiki
- Self-Hosting
- Deployment
- Documentation
Overview
Overview
To store and share IT knowledge in a structured way, I took ownership of building an internal wiki. The goal: unify existing documentation from scattered sources (PDFs, Word files, emails, OneNote, …), make it centrally accessible and keep it maintainable for the long term.
Tasks & implementation
- Reviewed and assessed the existing documentation
- Migrated the relevant content into one central wiki system
- Structured it by topic area (e.g. network, servers, telephony, processes)
- Created new content and guides in a consistent format
- Set up user permissions and read access
- Trained staff in using the wiki
- Built templates for guides, business processes and more
Result
- All relevant information is now central, up to date and searchable
- Smoother onboarding for new employees
- Fewer questions to IT thanks to "self-service" documentation
- Versioning and change tracking via the wiki system
- Better collaboration through working on articles together
Platforms & tools
- XWiki — the wiki system
- WYSIWYG editor — for easy text editing
- Structure templates — for consistent new articles
Highlights
- Central XWiki knowledge base consolidating scattered docs (PDF, Word, OneNote, email)
- Structured by topic (network, servers, telephony, processes) with templates
- Self-service documentation that cuts repeat questions to IT
- Versioning, change tracking and collaborative editing built in